Frequent questions and answers

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Some trouble is easily to clear. Find below the most frequent asked questions but we can also help you with detailed information. Please scrol down and fill out the contact form.



 1.     Question: How do I choose the right ceiling fan?

Answer: Selecting the right ceiling fan isn't just about choosing the right color or style. There are factors that may be considered for maximum efficiency. For recommended fan widths and styles for specific room sizes and ceiling heights, please click here






2.     Question: What length down rod should be used with a ceiling fan?

Answer: For optimum performance, ceiling fan blades should be at least 2.4 m from the floor but no higher than 2.8 m in order to best cool a room.





3.     Question: How does a ceiling fan cool/warm a room?

Answer: Ceiling fans can make a room feel 8 degrees cooler by creating a "wind chill effect". The fan doesn't actually lower the temperature of the room but instead makes it feel cooler. Likewise, by operating a ceiling fan in reverse, the hot air that rises to the ceiling is distributed - making the temperature of the room feel warmer.





4.     Question: Which direction should the fan rotate during the winter and summer months?

Answer: Clockwise in winter and counterclockwise in summer.





5.     Question: How does using a ceiling fan generate energy savings?

 Answer: A ceiling fan can provide year-round savings. In the summer, it can save on air conditioning by making the room feel cooler. In the winter, you can save on heating costs by circulating the warm air by running the fan in reverse.





6.     Question: How much air does a ceiling fan move?

 Answer: Ceiling fan air movement is measured in cubic feet per minute (CFM). Higher CFM ’s mean more air is being moved. This information is found on the fan package.





7.     Question: What is the difference between a four-blade and a five-blade ceiling fan?

Answer: The primary difference between 4-blade and 5-blade is appearance. For fans that use identical motors and blade designs, a 4-blade fan will move a bit more air than a 5-blade fan. The reduced weight allows the motor to spin a bit faster increasing the amount of air moved.





8.     Question: What is covered under the fan warranty?

 Answer: This information is found in the owner ’s instruction manual. General, we provide a guarantee of 10 years on the fan engine.





9.     Question: How easy is a ceiling fan to install?

 Answer: Our easy to follow, step-by-step instructions included in the packaging will guide you through the process of installing each ceiling fan model. Installation time varies depending on the number of parts and complexity of the fan.





10.  Question: Why does the fan make noise while running?

Answer: A soft humming sound is normal for all ceiling fans. It is caused by the normal operation of the motor. General, noise is caused by many different reasons like stability of the ceiling, material of the ceiling, flashy mounting of mounting plate, a long stand still of the fan, broken or bent blades and holders, false mounting of blades. If your fan does make noise abrupt while using, please contact your dealer.





11. Question: Why isn ’t the fan starting?

Answer: There are a number of reasons why a fan may not start.

  1. Make sure the forward/reverse switch is firmly set in one direction or the other. The fan will not operate if the switch is anywhere in the middle.
  2. Make sure the shipping stabilizer tabs have been removed from the motor.
  3. Check the main fuses or circuit breakers, and the wall switch.
  4. Check the wire connections in the ceiling outlet box and for loose connections in the fan's switch housing. (Caution: Make sure main power is turned off at the circuit breaker or fuse.)





12.  Question: Why is the fan running slowly?

Answer: A faulty capacitor may cause a ceiling fan to run slowly or quit running altogether. To replace capacitor follow the instructions below. The capacitor should be replaced by an electrician:

  1. There are three screws that hold the light kit or switch or housing cap to the bottom of the fan.
  2. Remove these screws and take the light kit or housing cap off. The capacitor needs to be identified for replacement by noting the numbers and letters on the side of the capacitor; ex. numbers followed by the letters “uf” (1.5uf). The voltage will need to be identified also.





13.  Question: Why does the light on the ceiling fan not work?

Answer: If the light on your ceiling fan won't work, it may just be a loose wire or a bad bulb.

  1. Before inspection, shut off the power to the fan.
  2. Check power to fan.
  3. Check for faulty light bulbs.
  4. Check the blue wire from the fan to make sure it is connected to the live wire in the home.
  5. Check for loose or disconnected wires in the switch housing. Check for loose or disconnected wires in the light kit.





14.  Question: Why does the light on the fan come on, then go out a second or two later?

Answer: The newer fans include a limiting device that shuts down the light kit when a bulb over 60 watts is used. To reset light kit, reduce wattage of light bulb and follow directions in the owner's instruction manual.





15.  Question: Why isn’t the remote control fan working after installation?


  • Check that power is on.
  • Check that both the fan pull chain switch and light kit pull chain switch are at their highest setting.
  • Check to see if the code switches in the control unit and hand-held unit are set to the same positions.
  • Check battery in the remote control.
  • Check to make sure the receiver control unit is wired correctly.





16.  Question: Why does the fan wobble?

Answer: All blades are weighed and grouped by weight. Check for wobble after each step.

  1. Check that all blades are screwed firmly into blade holders.
  2. Check that all blade holders are tightened securely to motor.
  3. Make sure that canopy and mounting bracket are tightened securely to ceiling joist.
  4. Make sure the down rod ball is properly seated into the mounting bracket.
  5. Make sure the set screws in the yoke are tightened to the down rod.
  6. Make sure the down rod ball set screw is tightened to the down rod.
  7. Some fan wobble problems are caused by uneven weight distribution. The balancing kit supplied with your fan can help to resolve these issues. Follow the instructions included with your balancing kit.







Please fill out the contact form if you have detailed question to your ceiling fan.