Light Fixture Support

Be cautious when adjusting the length of the cord. It is important that no damage occurs to the insulation on the internal wires. These steps should only be performed by someone experienced with electrical wiring. If you are not experienced with these steps, please contact a qualified electrician.

1. Remove the wire connectors that connect the wires from the end of the cord to the wires from the outlet box (if applicable). Make sure to note which colored wires are connected in each wire connector so they can be reconnected correctly.
2. Loosen the screw in the strain relief until the cord slides easily, being careful not to completely remove the screw. Slide the canopy down the cord until the pendant is at the desired height. Tighten the screw in the strain relief until the cord is secured in place.
3. Cut the excess cord approximately six to seven inches (6”-7”) above the canopy.
4. Leaving at least one inch (1”) of outer insulation above the canopy, carefully cut through the outer insulation of the cord, being careful not to damage the inner insulation. Remove the outer insulation. Strip the inner insulation from the end of both wires, leaving approximately one-half inch (½") of wire exposed.
5. For cords with identical inner insulation, identify the tracer lines on the new ends of the inner wires to match the labels on the original ends and connect to the house wiring as described in the appropriate step.

Yes. Please contact us for more information about our replacement kits.

If the light fixture does not come with light bulbs and you are installing dimmable light bulbs (incandescent, LED, or CFL), then the dimmable light bulbs will need to be compatible with the type of dimmer being used. Check with the manufacturer of the dimmer or the manufacturer of the light bulbs to make sure they are compatible with each other. If the light fixture has an integrated LED, refer to the Specification Sheet for a list of compatible dimmers. To access the specification sheet for your light fixture:

1. Type the item number or product name into the search bar on our website.
2. Select your light fixture from the search results to open the product page.
3. On the product page, select the blue SPEC SHEET box to open the specification sheet.

First, we apologize that your experience so far has not been what we strive for. If you are within the return window of the specific retailer from which you purchased the light fixture, we always recommend you work with the retailer directly to return/exchange the item within their company policy. This typically allows for the fastest and most efficient replacement of the item. If you are no longer within the return window, please reach out to us directly and we will be happy to assist you.

First, please check the packaging as the horizontal ring is packed in a cutout in the bottom of the styrofoam packaging of the carton. If you are unable to locate it in the packaging, please contact us.

Instruction manuals can be found on the product page for your light fixture. To access the instruction manual for your light fixture:

1. Type the item number or product name into the search bar on our website.
2. Select your light fixture from the search results to open the product page.
3. On the product page, select the blue INSTRUCTIONS box to open the specification sheet.

This information can be found on the product page for the light fixture. To access the specification sheet for your light fixture:

1. Type the item number or product name into the search bar on our website.
2. Select your light fixture from the search results to open the product page
3. On the product page, select the blue SPEC SHEET box to open the specification sheet.

Additionally, our light fixtures have labels near the socket(s) stating the recommended light bulb shape and the maximum wattage.